Frequently Asked Questions

Products

Not all our products are organic. We will indicate accordingly in the product information.

Yes, we are committed to sourcing our products ethically and responsibly.

We work closely with our suppliers to ensure that our meats are sourced from humanely raised animals, our herbs and seasonings are sustainably harvested, and our other products meet our high standards for quality and integrity.

Absolutely! We strive to fulfill all your culinary needs, including specialty fruits, vegetables, and herbs, and many more.

If there's something specific you're looking for, feel free to reach out to us, and we'll do our best to source it for you.

What sets us apart is our unwavering commitment to quality, authenticity, and customer satisfaction.

From our carefully curated selection of premium products to our personalized service and attention to detail, we strive to exceed your expectations and create memorable culinary experiences that keep you coming back for more.

Experience the difference of shopping at our gourmet deli and elevate your culinary journey today!

Yes! What you see online is what you will find in-store. You can contact us via WhatsApp to confirm the stock availbility.

Our friendly staff will be happy to assist you in finding the perfect products for your culinary needs.

Delivery, Orders & Pickup

Enjoy complimentary delivery on orders over $100*, or a $20 fee will apply. The shipping discount will be automatically applied during checkout.

Orders to Sentosa or Jurong Island will incur a $10 surcharge upon delivery.

*Please note that the delivery fee will not be waived as part of any ongoing promotion. If the order total falls below $100 due to any promotions/discounts, standard delivery fees will apply.

Next day delivery cut-off time: 12 pm.

Yes! We offer self-pickup at either of our retail stores. Please choose the preferred store for pickup upon checkout.

Mmmm! Velocity @ Novena Square:
238 Thomson Road, Velocity @ Novena Square, #01-79/80, Singapore 307683

Store Hours:
Monday - Sunday, 9:30 am to 9:30 pm.
Pickup Hours:
10 am to 9 pm.


Mmmm! Changi City Point:
5 Changi Business Park Central 1, B1-23, Singapore 486038

Store Hours:
Monday - Sunday, 10:30 am to 9:30 pm.
Pickup Hours:
11 am to 9 pm.

Pickup cut-off time for online orders: 2 pm if you opt for next day pick-up.

You can easily place an order through our user-friendly online platform.

Simply browse our products here, add items to your cart, and proceed to checkout. It's that simple!

We currently offer delivery nationwide (Singapore).

Additional surcharge of $10 applies when delivering to Jurong Island, or Sentosa.

Our delivery hours range from 10 am to 9 pm on your selected date. Customers must ensure that someone is present at the specified delivery address.

In the event of no availability, Mmmm! will contact you and reschedule a delivery, with an additional fee.

Next day delivery cut-off time: 12 pm.

Yes, we accommodate bulk orders for businesses, events, and special occasions.

Please reach out to our team at enquiries@mmmm.com.sg for personalized assistance and special pricing options.

Exchange & Returns

If any of the following situations occur:

  • A product is delivered in a damaged condition.
  • A product is found to be out-of-date or expired.
  • An ordered product is missing from the delivery.
  • The wrong product is delivered.

Missing, wrong or damaged items must be declared within 24 hours upon receiving your order.

All products must be in sealed and unopened condition.

Mmmm! will either provide a refund for the value of the product or replacement.

If you qualify for a refund, it will be processed and credited back to your original payment method within 10 business days.

We do not allow cancellation of orders at this moment.

Membership

You can sign up for your membership by clicking the rewards (piggy bank) icon on the bottom left of the website.

As a welcome bonus for new registrations, we'll provide you with *200 Moints ($2) to kick-start your journey!

*Customers has to sign up online (via the piggy bank on the bottom left screen) if you have created the account in our stores, in order to receive the Moints.

"Moints" are essentially loyalty points that we extend to our customers for their purchases.

You can earn and redeem Moints online or in-stores.

For more information, click the rewards (piggy bank) icon on the bottom left of the website.

Yes, you can earn and redeem Moints online or in-stores.

You can locate our stores here:
Mmmm! Velocity @ Novena Square:
238 Thomson Road, Velocity @ Novena Square, #01-79/80, Singapore 307683

Store Hours:
Monday - Sunday, 9:30 am to 9:30 pm.


Mmmm! Changi City Point:
5 Changi Business Park Central 1, B1-23, Singapore 486038

Store Hours:
Monday - Sunday, 10:30 am to 9:30 pm.

You and your referred friends & family members will both received a $3 discount.

  1. Register as a member to participate.
  2. Click on the "Rewards" tab located at the bottom right corner.
  3. Copy the URL link provided and share it with your friends and family members.
  4. Once they click on the URL link, they will be asked to enter their email address.
  5. They will then receive a coupon code via email.
  6. To activate your reward, they must make a purchase.
  7. Once their purchase is complete, you will receive your reward.

Your Moints will expire after a period of 12 months if there is no activity in terms of earning or spending Moints.

Regrettably, expired Moints cannot be reinstated under any circumstances.

Miscellaneous

Absolutely! We love inspiring our customers to get creative in the kitchen.

Check out our blog (Chef's Palette's) for a variety of recipe ideas, cooking tips, and nutritional information to elevate your culinary experience.

We are also excited to come out with video tutorials for some of our own recipes, stay tuned!

Yes, we regularly offer special deals and discounts to our valued members.

Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest promotions, exclusive offers, and exciting events happening at our gourmet deli.

Don't miss out on the chance to save on your favorite products and indulge in gourmet goodness for less!

Our friendly customer support team is available to assist you with any questions or concerns you may have.

You can reach us via email, WhatsApp during business hours (9 am to 5:30 pm, Monday to Friday) or through our contact form.

Questions? Write to us.